Bagaimana Toyota Membantu Meningkatkan Aliran Kerja Hospital Thailand

Toyota Production System (TPS) terkenal di dalam dan di luar industri kereta sebagai salah satu kaedah pengurusan yang paling berkesan. Bayangkan bagaimana kesannya jika ia digunakan oleh Toyota untuk melakukan kebaikan sosial untuk masyarakat.

Well, Thailand sudah mula merasainya dengan Toyota Social Support Center (TSSC) pada pertengahan 2020. TSSC tertumpu kepada aktiviti Corporate Social Responsibility (CSR) di Thailand sambil memanfaatkan kekuatan unik TPS. Setelah 6 bulan beroperasi mereka sekarang sudah bersedia untuk menyebarkan kebaikan ini ke bahagian lain di Asia.

Tidak ada negara tertentu yang disebutkan, jadi jangan tahan nafas duhulu. Tetapi apa yang dilihat dari apa yang belaku di Thailand ianya amat memerangsangkan.

Contoh yang kongsi adalah kerja mereka dengan Hospital Bangbo di Samut Prakarn. Mereka bekerjasama dengan hospital itu untuk mengurangkan masa menunggu menerima ubat pesakit sebanyak 60% (dari 75 minit hingga hanya 30 minit). Mereka masih bekerjasama dengan hospital untuk meningkatkan proses kerja yang lain, tetapi itu pun sudah amat mengagumkan!

Kami tidak sabar menunggu sesuatu seperti TSSC dipraktikkan di Malaysia. Masa menunggu yang lebih pendek dan aliran kerja yang lancar adalah sesuatu yang dapat memanfaatkan barisan hadapan kami. Ini juga menunjukkan faedah perkongsian asing yang saling menguntungkan melampaui pelaburan langsung.

Ini siaran media mereka dengan lebih maklumat.

SIARAN MEDIA

Toyota Daihatsu Engineering & Manufacturing (TDEM*), Toyota’s regional office in Asia for engineering, manufacturing and other functions, launched the Toyota Social Support Center (TSSC), with the aim of creating a positive impact to communities and society through Toyota-unique CSR activities using the strengths of the renowned Toyota Production System (TPS).

TPS is Toyota’s fundamental management approach which originated from the company’s production control system, to thoroughly eliminate inefficiency, with the goal of delivering quality products as quickly as possible according to customers’ orders. The root of TPS went back to automated looms invented by Sakichi Toyoda, father of the founder of Toyota Motor Corporation, and since then, TPS has been enhanced through many years of continuous improvements and applied to various functions even beyond production and logistics, now extending to planning, sales and administration. 

Toyota believes that TPS has been and will continue to be an essential part of the company’s management for tirelessly improving its competitiveness toward sustainable growth and delivering its promise of the best mobility solutions to its customers, particularly during this one-in-a-century period of profound transformation which the global automotive industry is experiencing. Further details of TPS can be found here.

In its activities, TSSC focuses on not only making processes and operations more efficient but also leaving legacy in supported organization- the concept of identifying and visualizing issues to be addressed and making continuous improvements on their own, which is the essence of TPS.

Since its launch in June this year, as its first social contribution project, the TSSC supported the Bangbo Hospital located in the Samut Prakarn province, aiming to shorten the waiting time for patients through continuous improvements. The process which a joint team from the hospital and TSSC identified was the process to prepare medicine in an efficient and just in time methodology that matches the patient’s prescription. The team helped the hospital visualize the work flow, identify areas for improvement and make the movement of staff members simpler and more efficient. As a result, the waiting time for patients to receive medicine decreased from 75 to 30 minutes on average (an improvement of 60%), enabling these patients leave the hospital quicker and with peace of mind. TSSC is currently working with the hospital to make also other processes more efficient, and towards further shortening the entire duration that its patients are required to stay in the hospital, and allowing the hospital to treat a larger number of patients

In addition, in November 2020, TSSC just commenced its support toward another medical organization, the Chakri Naruebodindra Medical Institute, starting with identifying processes and areas to drive improvement.

With planned-to-be-enhanced human resources from within TDEM, TSSC will gradually expand its efforts to use TPS to contribute to the people and societies across Asia, and thereby Produce Happiness for All.